At SETS, quality is at the heart of all that we do—writing, editing, proofreading, translation, and publication support. Since we are committed to customer satisfaction by providing high-quality services and operational excellence, we maintain an unwavering quality focus. To ensure that all our customers have complete confidence in our ability to deliver, we have developed a rigorous recruitment process to hire only those who strive for continuous improvement and execute the highest standards of performance.
Continuous Learning And Improvement
Continuous learning and improvement help in maintaining high-quality standards. To create value for our customers, we periodically review our work against our quality standards and provide feedback to our team members. Through ongoing training, our team members are able to contribute to customer satisfaction at each level by identifying problems and developing solutions. We also review our quality standards and update them to match the industry standards.
Empowering The Team
Our team is the means to achieving our quality motto. At SETS, everyone is encouraged to take ownership, identify issues, and provide or suggest solutions. To ensure success, we are always ready to provide the required resources and training.
We maintain high-performance standards through
- A customer-focused approach
- Consistent training and improvement of training processes
- Maintaining strict quality standards through our state-of-the-art quality control process
- Documented processes & work instructions
- Frequent process improvements
- Hiring only highly experienced and qualified candidates
- A two-editor model
- Hiring writers, editors, and proofreaders who are native English speakers
- Hiring bilingual translators